Here are a few samples of my work products. These include documents and training presentations from a variety of companies I have worked with as a consultant,or as a full time employee.
JD Machine Quality Manual
This document was created as the company's policy document for implementing ISO, AS9100, and TS16949 standard requirements. It is the highest level document governing the quality management system. This document will be used by all company management to assist them in developing their procedures in alignment with all requirements. In addition, it will be used by any external auditors to help them understand how the company meets the standard requirements. The techniques used for developing the quality manual were collaborative meetings with executive management to determine the most effiicient methods for process implementation.
http://dl.dropbox.com/u/41754492/4120%20Documents/JD%20Machine%20QM.pdf
Process Improvement Training
This training presentation was used for a two week, in-house Six Sigma training class. The audience was the potential Six Sigma green belt candidates. The techniques used for developing the training included reviewing the text books and meeting regularly with the senior Six Sigma Master belts for guidance. A formal peer review was conducted prior to implementation.
http://dl.dropbox.com/u/41754492/4120%20Documents/Process%20Improvement%20Training.pdf
Audit Criteria Training
This training presentation was used for a forty hour audit training class. The audience was the internal quailty audit team. The techniques used for developing the training included reviewing training material from several audit text books, professional journals, and personal experience. A formal peer review was conducted prior to implementation.
http://dl.dropbox.com/u/41754492/4120%20Documents/Audit%20Criteria%20Training.pdf
Foremaster Tool Quality Manual
This document was created as the company's policy document for implementing AS9003 standard requirements. It is the highest level document governing the quality management system. This document will be used by all company management to assist them in developing their procedures in alignment with all requirements. In addition, it will be used by any external auditors to help them understand how the company meets the standard requirements. The techniques used for developing the quality manual were collaborative meetings with executive management to determine the most effiicient methods for process implementation.
http://dl.dropbox.com/u/41754492/4120%20Documents/Foremaster%20Tool%20QM.pdf
Internal Quality Audit Report
This audit report was used to report to department management the results of an internal audit. Management will use the report to determine the compliance of their department documentation and implementation. The report was written using the audit team template.
http://dl.dropbox.com/u/41754492/4120%20Documents/Internal%20Audit%20Report.pdf
My Resume
Melissa J. Mitts
Ogden, Utah
Email: mjmitts@hotmail.com
Professional
I have twenty five years of progressive experience as a quality and process manager in engineering and manufacturing environments. My areas of expertise are implementation of ISO9000 and AS9100 standards, auditing, developing corrective action systems and quality tools, process improvement, CMMI, team training.
Education
Associate of Science Degree, Communications - Weber State University (Honors)
Bachelor of Science Degree- Weber State University (In Process)
Educational Highlights
Honors Program
Work Experience
1/2004 to Present
Software Engineering Group – Hill Air Force Base, Utah
Process/Quality Manager: Responsible for managing the team that is developing and implementing the processes and systems needed to obtain and maintain a CMMI level 5 quality rating. I currently manage a team of five engineers and oversee four process action teams.
Skills and Abilities
I am a Certified Six Sigma Master Black Belt and an RAB Certified AS9100 Lead Assessor. I am knowledgeable in CMMI, the Rational Suite of Tools, Remedy Databases, Corrective Action Systems, Advanced Quality Assurance Techniques, and Quality Auditing.
Volunteer Service
Catholic Community Services, Utah Food Bank
Background/Interests
I was born in Michigan and moved to Utah in 1979. My favorite hobbies are reading, gardening, and bird-watching. I also enjoy spending time with my husband and daughter. My goals include completing my Bachelor’s and my Master’s degrees.
References
Available upon request.